REPLACEMENT OR RETURN OF GOODS

REPLACEMENT OR RETURN OF GOODS

Withdrawal within 14 days (applicable to consumers only)
If you purchase at the Store as a consumer (i.e., a natural person, who is acting outside the scope of an economic activity (trade, business, craft, etc.), you may return the Goods within 14 (fourteen) calendar days as of their receipt. Returns can be made without giving any reason, i.e., by exercising your right of withdrawal from a distance agreement as granted to you by the Lithuanian and EU laws.
Please note that certain Goods offered at the Store fall under the exceptions referred to in Article 6.228(10) part 2 of the Civil Code of the Republic of Lithuania, and consumers do not have the right of withdrawal, as described in the previous paragraph. Therefore, you will not be entitled to withdraw from the contract and return the following Goods: goods made to the consumer’s specifications or clearly personalised.
If you withdraw from the contract, the returned Goods must be unused, undamaged, in the original packaging, with tags/labels, and be of merchantable quality.
If you wish to exercise this right, you must immediately, but in no event later than within 14 (fourteen) calendar days as of receipt of the Goods, contact the Seller by email and attach a proof of purchase. You may complete a return form template here .
Upon withdrawal of the agreement, the Goods must be returned to the Seller at Punsko g. 4, 68120 Marijampolė, Lithuania immediately, but in any event no later than within 14 (fourteen) calendar days after your notification of withdrawal sent to the Seller by e-mail. The set time frame for returns will be complied with if shipment is made before the expiry of the 14 (fourteen) days’ period. The costs of return shipping will be covered by you.
If you withdraw from the agreement, the Seller will, no later than within 14 (fourteen) calendar days as of your notification of withdrawal sent to the Seller by email, however not earlier than when the Seller receives the returned Goods (unless the Seller decides otherwise at its own discretion), refund the money you paid for the Goods and their delivery to your bank account.
Wholesalers and other purchasers who are not consumers do not have the right of withdrawal from the agreement, unless otherwise is clearly agreed with the Seller in written.